Origin problem

Cargo cut-off extended after a highway closure blocked access to the port

Anonymised case from Sync Port's operational records

Shipper → consignee
Plywood manufacturer, Paraná → industrial packaging plant, Ontario
Route
Paranaguá → Montreal → Toronto
Containers
4 × 40'HC
4containers kept on the booked vessel
The problem

The federal highway police fully closed the road to Paranaguá on the day of the cargo cut-off, and the carrier's team only answered by e-mail.

What Sync Port did

Sync Port phoned the carrier, activated its commercial contact to press the capacity team and followed the request until the terminal system reflected the new deadline.

The outcome
4containers kept on the booked vessel

A cut-off extension to the next day was granted the same evening and all four containers were cleared for the booked vessel.

Why it matters for your next shipment

Road closures on the way to Paranaguá happen. What decides whether the containers sail is having a direct line to the carrier's commercial team on the day, and someone chasing the request until the terminal system shows the new cut-off.

A similar problem on an active file?

Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.

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