Charge dispute

Detention invoice cancelled after an eight-month dispute

Anonymised case from Sync Port's operational records

Shipper → consignee
Plywood manufacturer, Paraná → industrial packaging plant, California
Route
Paranaguá → Oakland
Containers
1 × 40'HC
100%of the detention charge cancelled
The problem

The terminal opened no gate windows before the cargo cut-off, the carrier refused an extension and rolled the booking to a vessel that then slipped another week. A detention invoice followed, and the first dispute was rejected for lack of evidence.

What Sync Port did

Sync Port rebuilt the timeline, obtained the depot's full correspondence history, reopened the dispute with the complete e-mail record and kept following up with the carrier's collection agency until the decision.

The outcome
100%of the detention charge cancelled

The contested detention charge was cancelled in full by the carrier.

Why it matters for your next shipment

A rejected dispute is not the end of the file. Carriers decide on documented evidence, so a complete e-mail record of gate windows and roll-overs is worth keeping from day one. Sync Port keeps that record on every booking and follows a dispute until the carrier answers.

A similar problem on an active file?

Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.

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