Cost recovery

Duplicate origin charges refunded in full

Anonymised case from Sync Port's operational records

Shipper → consignee
Plywood manufacturer, Paraná → importer, Georgia
Route
Paranaguá → Savannah
Containers
3 × 40'HC
BRL 7,869.60refunded
The problem

Two months after the file was paid, the carrier billed the origin charges again and added an amendment fee for a change made by the carrier itself, three days before arrival.

What Sync Port did

Sync Port opened a dispute the same day, pressed the carrier's customer service and finance teams, and warned the destination agent so the release would not be blocked.

The outcome
BRL 7,869.60refunded

The duplicate payment of BRL 7,869.60 was fully refunded through carrier credit notes.

Why it matters for your next shipment

Carrier invoices can arrive after a file is closed and paid. Reconciling every invoice against what was already settled, and alerting the destination agent immediately, keeps a billing error from turning into a cargo release problem.

A similar problem on an active file?

Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.

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