Cost recovery

Invoice discount negotiated from 20% to 50% after a carrier-caused delay

Anonymised case from Sync Port's operational records

Shipper → consignee
Plywood manufacturer, Paraná → industrial packaging plant, California
Route
Navegantes → Oakland
Containers
1 × 40'HC
50%discount on the disputed invoice
The problem

A spot booking went through thirteen carrier updates; the resulting delay generated a surcharge invoice. The dispute was accepted, but with only a 20% discount.

What Sync Port did

Sync Port escalated to the carrier's receivables team by e-mail and phone, arguing that the delay was caused by the carrier itself, and negotiated the settlement.

The outcome
50%discount on the disputed invoice

The carrier approved a 50% discount for immediate payment.

Why it matters for your next shipment

A carrier's first offer on a dispute is rarely its last. When the delay is documented as the carrier's own, it is reasonable to push beyond the initial discount, and a fast payment commitment gives the receivables team a reason to approve it.

A similar problem on an active file?

Send the route, the deadline or the invoice in question. We reply with what can be done and what we need from you.

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