Cost recovery

Carrier rollover compensation credits recovered on four bookings

Anonymised case from Sync Port's operational records

Shipper → consignee
Plywood manufacturers, Paraná → industrial packaging plant, Texas
Route
Paranaguá → Houston
Containers
14 × 40'HC
BRL 5,751.76in carrier credits recovered (two bookings)
The problem

Spot bookings were rolled by the carrier for overcapacity. Rollover compensation is not applied automatically, and in one case it was credited to the wrong customer and passed on to the destination agent as a cost.

What Sync Port did

Sync Port claimed the compensation after each rollover, chased missing replies, had the credit reassigned to the correct account and recalculated per container instead of per booking.

The outcome
BRL 5,751.76in carrier credits recovered (two bookings)

Two credits already reconciled reduced the carrier's invoices by BRL 5,751.76 (45–48% of the invoiced amount); two further credits were applied in August 2026.

Why it matters for your next shipment

Spot bookings can be rolled, and the compensation the carrier offers has to be claimed, checked and sometimes recalculated. Reviewing the credit unit (per container, not per booking) and the account it lands on is where the money is.

A similar problem on an active file?

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